Frequently Asked Questions (FAQ)

About Us
Q: Who are you, and where are you located?
A: We are G.D.S. Shirt Co., a dedicated manufacturer and global retailer of premium business shirts. Our factory is based in Zhangcha, Chancheng District, Foshan City, Guangdong, China. By selling directly to you, we eliminate middlemen to deliver exceptional quality at factory-direct prices.

Q: What is your subscription service?
A: Our subscription plan is designed for convenience and savings. Choose from 3, 6, or 12-month plans to receive a curated premium shirt delivered to you every month. Subscribers enjoy significant discounts, free global shipping, and a hassle-free way to maintain a professional wardrobe.

Products & Sizing
Q: What makes your dress shirts unique?
A: Our shirts are crafted with three core principles:

  • Advanced Non-Iron Technology: Stays crisp all day with minimal care.

  • Tailored Slim Fit: Designed in our own pattern room for a sharp, modern silhouette.

  • Premium Cotton Blend: Our 60% cotton + 40% polyester fabric offers superior comfort, durability, and breathability.

Q: How do I choose the right size?
A: We provide a detailed size chart for each product. Please measure your neck, chest, and sleeve length, then compare them with our chart. If you are between sizes, we recommend sizing up. For a complete guide, please visit our [Link to Size Guide Page].

Q: Do you only sell long sleeve shirts?
A: Currently, our subscription service and core focus are on premium long sleeve dress shirts, which form the foundation of a professional wardrobe.

Subscription Service
Q: How does the subscription work?
A: 1. Select Your Plan: Choose between 3, 6, or 12-month plans.
2. Get Confirmed: You will instantly receive an order confirmation email detailing your plan, size, and the color sequence.
3. Receive Monthly Shipments: A new shirt is shipped to you at the end of each month via China Post EMS.

Q: Can I pause or cancel my subscription?
A: To honor our factory production commitments and offer the deepest discount, all subscription plans are final and cannot be paused or cancelled mid-cycle. You will receive the full number of shirts in your chosen plan.

Orders & Payment
Q: What payment methods do you accept?
A: We accept secure payments through PayPal, Stripe, and PingPong, which cover all major credit and debit cards (Visa, Mastercard, American Express).

Q: Is my payment secure?
A: Absolutely. We do not store your payment details. All transactions are encrypted and handled by our PCI DSS compliant payment partners (Stripe, PayPal).

Shipping & Delivery
Q: Where do you ship from and how long does it take?
A: All orders are crafted and shipped directly from our factory in Foshan, China, via China Post EMS. Delivery typically takes 10 - 20 business days worldwide. You will receive a tracking number once your order ships.

Q: Do you ship worldwide? What about customs fees?
A: Yes, we offer free global shipping on all subscription plans. Please note that any import duties, taxes, or customs fees are the responsibility of the recipient and are not included in our prices. We have no control over these charges.

Returns & Exchanges
Q: What is your return policy?
A: Due to the personalized nature of our subscription service, we do not accept returns or exchanges based on style or fit preference. We encourage you to use our detailed size guide before subscribing.

Q: What if my shirt arrives damaged?
A: Your satisfaction is our priority. If your shirt arrives damaged from transit:

  1. Contact our 24/7 customer service within 48 hours of delivery via WhatsApp: +86 13415700004 or Email: FSZKMC@TOM.COM.

  2. Provide clear photo or video evidence of the damaged product and packaging.

  3. Once verified, we will immediately ship a free replacement to you.

Privacy & Security
Q: Is my personal information safe?
A: Yes. We are committed to protecting your privacy. Your data is used solely for order processing and fulfillment and is never sold to third parties. For full details, please read our [Link to Privacy Policy].

Q: What is your packaging like?
A: We invest in premium, rigid paperboard boxes designed to protect your shirt during its global journey, ensuring it arrives in perfect, ready-to-wear condition.