Return Policy
Return & Refund Policy
Last Updated: [Date]
1. Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return:
Item must be unused, unwashed, and in original condition
All original tags must be attached
Item must be in original packaging
Proof of purchase or order number required
2. Non-returnable Items
The following items cannot be returned:
Undergarments (for hygiene reasons)
Used or damaged items
Items without original tags
Customized or personalized products
3. Return Process
To initiate a return:
Contact our customer service at FSZKMC@TOM.COM within 30 days of delivery
Provide your order number and photos of items
Receive return authorization and shipping address
Ship items back within 7 days of authorization
4. Refund Policy
Refunds processed within 5-10 business days after we receive returned items
Original shipping costs are non-refundable
Return shipping costs are customer's responsibility
Refund will be issued to original payment method
5. Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within 48 hours of delivery
Provide photos of damaged item and packaging
We will arrange free replacement or full refund
6. Subscription Returns
Subscription orders follow the same return eligibility
Active subscriptions can be returned per standard policy
Prorated refunds available for prepaid subscriptions
7. Shipping Address for Returns
Returns should be sent to:
[Your Company Name]
[Your Warehouse Street Address]
[City, Postal Code]
China
8. Contact Information
For return inquiries:
Email: FSZKMC@TOM.COM
WhatsApp: +86 13415700004
Response Time: 24-48 hours
9. Policy Updates
We reserve the right to update this policy at any time. Changes will be effective immediately upon posting to our website.
Note: This policy complies with international e-commerce standards and is designed to be fair to both customers and the business.